Returns information

We are happy to refund goods if returned within 14 days of purchase and provided that they remain unused, unopened, in their original condition and packaging with all items inside. All returns must be accompanied by a valid order number, which was emailed and included when the order was placed.

Please note that it is your responsibility to return your order or items in your order in protective packaging and you are responsible for return postage costs unless it was our error or the item is defective, in which case we will refund the postage cost upon receipt.

As stated in our ordering terms and conditions, any issue with anything on the outer packaging of a box is not considered as item damage. This includes but is not limited to: a scuff, dent or tear for example on the outer packaging carding or blister bubble. All orders placed are accepted on this basis at the time of ordering. You are welcome to send any item back to us  for a refund, however we are not responsible for postage costs in this case. 

Once the item is received back to the warehouse it will be checked and we will then process a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.


To process a return, please follow these steps:

  1. Login to your account
  2. Select the order with items you wish to return
  3. Complete the steps provided to return items
  4. This will then process automatically and display the instructions

 

When will I get my refund?

Refunds are processed within 14 days. Our quality assurance team inspects all returned products to confirm whether they meet the requirements of our Return Policy. After that, it takes 1-2 days to make the refund to your payment account. Some banks and credit card providers may take a bit longer to apply the credit to your account.