To contact us, choose the following option below.
Please use the below frequently asked questions, which may answer your enquiry. If any questions are already listed below, we may point back to this page to read the FAQ.
++ Order enquiry ++
Select the order in your account and send a message a about a specific order. This will tell us exactly which items/ order you are referring to and speed up our response. Our reply will go through the same system.
++ Product enquiry ++
Find the product and use the "Ask a question" button.
Please note the question cannot be related to an order or availability.
For all other questions unrelated to an order or product enquiry, please use the contact form.
- Once you place your order, it will be dispatched according to when the order was received. Each order will receive a dispatch confirmation after it has been packed and sent. During busy periods, some releases may take longer to dispatch than usual. We do aim to dispatch orders the same business day, except when there are new releases which can take longer, or pre-orders which have not come through yet.
- All orders are dispatched from the UK. Once an order is dispatched, all we can provide is the tracking information. We are unable to determine how long it will take, contact the carrier regarding the box, make changes to the order, address or anything else relating to it once it has been dispatched. We cannot determine how long an international order may take through customs or how much customs fees may be due, this is solely determined by your countries border control.
- If a pre-order is available, this will be dispatched once it arrives. Any in-stock items included with this will be held until the whole order can be dispatched. If you want in-stock items to be sent straight away, a seperate order should be submitted.
- Products coming soon are listed in the coming soon category. An exact release date is not known. Deliveries to us are only booked in the day before. The latest update approximate to the release month is updated in the coming soon section as we get this information. It is subject to change and availability.